Shop Policy for House Ideal E-Shop:
Thank you for shopping with House Ideal! We want to make sure you have the best possible shopping experience with us. Please read through our policies carefully before making a purchase.
Order Processing:
- All orders will be processed within 1-3 business days from the date of purchase.
- We will send you a confirmation email with your order details once your order has been processed.
Shipping:
- We ship our products worlwide.
- Shipping fees will be calculated based on your location and the weight of your order.
- Please allow 5-14 business days for shipping, depending on your location.
- We are not responsible for any lost or stolen packages, but we will do our best to assist you in finding them.
Returns:
- If you are not satisfied with your purchase, you may return the item(s) within 14 days of receiving your order for a full refund.
- The item(s) must be unused and in their original packaging.
- We will not accept returns for items that have been opened, used, or damaged by the customer.
- Shipping fees for returns will be at the customer's expense.
Exchanges:
- If you receive a defective or damaged product, we will gladly exchange it for a new one.
- Please notify us within 7 days of receiving the item and provide us with a photo of the damaged product.
- We will cover the shipping costs for exchanges.
Cancellation:
- If you need to cancel your order, please notify us within 24 hours of placing your order.
- We cannot cancel orders after they have been processed and shipped.
Customer Service:
- Our customer service team is available to assist you with any questions or concerns you may have.
- You can contact us at the support platform or through our website's contact form.
We reserve the right to update our policies at any time. By placing an order with Loot Vibe, you agree to our shop policies.